OUR POLICIES

AT THE NATURAL, WE GO OUT OF OUR WAY TO MAKE SURE OUR VALUED GUESTS HAVE THE BEST EXPERIENCE POSSIBLE, FROM THE MINUTE THEY ENTER UNTIL THE MOMENT THEY LEAVE. PLEASE TAKE A MOMENT TO REVIEW OUR POLICIES TO ENSURE YOU UNDERSTAND OUR OPERATIONS PROCEDURES.

AT THE NATURAL, WE ARE ENFORCING A NO CHILDREN POLICY. WE BELIEVE IN CREATING A RELAXING + STRESS FREE ATMOSPHERE FOR ALL OF OUR GUESTS.

AT THE NATURAL, WE ACCEPT GUESTS BY APPOINTMENT ONLY. WE DO NOT ACCEPT WALK IN APPOINTMENTS. 

AT THE NATURAL, WE ARE ENFORCING A CANCELLATION AND LATE POLICY. FOR A CANCELLATION 24 HOURS BEFORE THE SCHEDULED APPOINTMENT, 25% OF THE SCHEDULED SERVICE IS MUST BE PAID. FOR A CANCELLATION THE DAY OF THE SCHEDULED APPOINTMENT, 50% OF THE SCHEDULED SERVICE MUST BE PAID. FOR A NO CALL/ NO SHOW, 75% OF THE SCHEDULED SERVICE MUST BE PAID. IF A GUEST SHOWS UP MORE THAN 15 MINUTES LATE, THE STYLIST MAY CANCEL THE SCHEDULED APPOINTMENT AND REQUIRE A $50.00 FEE FROM THE GUEST. THESE FEES MUST BE PAID IN ORDER TO BOOK FUTURE APPOINTMENTS. 

AT THE NATURAL, WE ARE ENFORCING A RESCHEDULE POLICY. IF AN APPOINTMENT IS RESCHEDULED 2 OR MORE TIMES CONSECUTIVELY, YOUR STYLIST MAY CHOOSE TO REQUIRE A NON-REFUNDABLE DEPOSIT TO SCHEDULE FUTURE APPOINTMENTS. THE REQUIRED DEPOSIT WOULD BE A PERCENTAGE OF THE DESIRED SERVICE. THE PAID DEPOSIT IS APPLIED TOWARDS THE SERVICE ON THE DAY OF THE SERVICE, BUT IS FORFEITED IF THE CLIENT CHOOSES TO CANCEL/RESCHEDULE AGAIN.

AT THE NATURAL, ALL STYLISTS ARE INDEPENDENT CONTRACTORS AND ARE NOT EMPLOYED BY THE NATURAL. ALL COMMUNICATION IS DONE DIRECTLY THROUGH THE STYLIST WHO YOU WISH TO HAVE/ HAVE HAD PROVIDE THE SERVICE FOR YOU. 

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WE APPRECIATE YOUR COOPERATION AND UNDERSTANDING IN ENFORCING THESE POLICIES. IF YOU HAVE ANY QUESTIONS, JUST GET IN TOUCH AND WE WILL BE HAPPY TO HELP. 

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